Orders & Tracking

NOTE: We only ship Monday through Friday, excluding holidays.

  • All "AIR" orders placed after 12pm EST will ship the next business day.
  • Deliveries are made and processed on business days. For example, a Friday order with an overnight delivery will arrive on Monday.
  • If "ship to" and "bill to" addresses do not match, there will be a 48-hour delay on processing.

CANADA orders

Orders shipped outside of the United States may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient of an international shipment is responsible for payment of these fees.

Where can I find the status of my order?

Please log into your account to check your order status.

STATUS:

  • Confirmed We have received your order. We’ll soon process it for you.
  • On its way Your order has been processed and has been shipped
  • Out for delivery The shipment is in your area and will be delivered soon.
  • Canceled Your order has been canceled. Questions? Please contact customer service for assistance.
  • Status Unavailable We apologize for being unable to display an order status at this time. Please check back soon or contact customer service for assistance.

Can I add or remove an item to the order I recently submitted?

Once an order is submitted, it is immediately sent to our warehouse to be processed, and unfortunately, may not be possible to change or update. Please immediately contact CustomerService@OmegaJuicers.com. 

Can I cancel my order?

Once an order is submitted, it is immediately sent to our warehouse to be processed, and unfortunately, may not be possible to cancel. Please immediately contact CustomerService@OmegaJuicers.com.

Can I change my Ship To address?

Once an order is submitted, it is immediately sent to our warehouse to be processed, and unfortunately, may not be possible to change. Please immediately contact CustomerService@OmegaJuicers.com.